- Do Not Argue - No Arguments Needed Drivers Ed
- Do Not Argue - No Arguments Needed Drivers
- Do Not Argue - No Arguments Needed Driver Position
- Do Not Argue - No Arguments Needed Driver Written
- Do Not Argue - No Arguments Needed Drivers License
Joe Jaconi’s company, Tech Armor, has shipped screen protectors, cases, chargers, cables and other accessories for mobile devices to over 3 million customers around the world. Think he’s ever had a customer issue or two?
“Oh yes,” he tells me. “It’s been known to happen.”
Like this one in 2013 when a customer who bought a screen protector from Tech Armor ended up putting it on upside down and posted his story on Amazon.
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Rut-roh. You know this guy is going to want his money back. What do you think Jaconi did? I’ll give you the answer shortly.
Related: To Keep Buyers From Cheating on You, Always Be Loyal to Them
More importantly -- what would you do? How would you handle this problem? Your customers sometime complain, or have an unsatisfactory experience, sometimes even after a few martinis. Anyone running a business knows this. Sometimes it’s their fault. Sometimes it’s not. Some of them are justified. Some of them aren’t. It really doesn’t make a difference.
The difference between the companies that succeed and the ones that don’t is how they handle their customers’ problems. And the smartest business owners I meet, like Jaconi, have a policy: listen, return, track.
You always listen. You don’t argue. It’s not that the customer’s always right. It’s just that it doesn’t matter. You’re not going to win the argument.
The customer may be bringing up a legitimate product issue. When a client calls me to complain that one of our service people spent five hours on an issue when it should have only taken three, I just hear him out. When Jaconi’s customer-service group fields a call from a disgruntled customer, they just let them vent.
“Most of the time a customer has a problem with one of our screen protectors because they didn’t follow the instructions,” he says.
Do Not Argue - No Arguments Needed Drivers Ed
Whatever the reason, it’s important to just let them get it out of their system. We’ve all learned that like any good political debate, the facts really don’t matter. It’s how they’re presented and what the response is. So what you need to do before doing anything else is just listen.
After letting a customer vent, Tech Armor’s policy is to replace the product. Or as Jesse Pinkman said in an episode of Breaking Bad after some crystal meth went missing: “Dude, it's called 'breakage,' OK? Like K-Mart. S**t breaks.”
Related: The Secret to Outstanding Customer Service
Look, stuff does break, and sometimes your crystal meth may go missing. It happens to the best of us. Every business person knows this. That’s why there are reserves. It usually costs less money and less time to just replace a product rather than haggle over it.
When a client argues that we spent five hours instead of three, I just credit him the two hours. Done. When a customer complains about one of Jaconi’s screen protectors he immediately ships a replacement. Done.
OK, so maybe your profit is hurt on that one job. But the customer gets neutralized and you’ve moved on to the next profitable deal.
Finally, you must track. Jaconi uses a simple help-desk tracking system where every one of his 3 million customers are entered after each transaction (call, email, shipment, etc.) is recorded. This is not difficult to do nowadays. Most good and inexpensive customer-relationship management systems (Zoho, Insightly, Nimble) can handle this. But it’s critical to use one.
With this, Jaconi’s service team can flag those customers that are -- well -- taking a little advantage? Like the ones that have called 10 times for a replacement. Maybe they’re really just reselling his screen protectors to their friends. Or maybe they’re just really dumb. The important thing is they’re being tracked.
I track my clients’ service calls. I know the good (99.5 percent) from the sneaky (.5 percent) ones. And for those sneaky ones I either decline future service or just charge more.
So what about the martini guy? Jaconi followed the feedback online and was quickly aware of the problem. After a long laugh, he replaced the product no questions asked. The story, and his response, went viral.
“You are hilarious and make me want a Bombay Sapphire martini,” one user wrote. “And hooray for the company that responded so well. I'm definitely getting these.”
Related: The 3 Things You Need to Do When You've Upset Your Customer
Bible verses about arguing
Scripture tells us that we shouldn’t argue with each other especially with simple matters that are meaningless. Christians are to be loving, kind, humble, and respectful to others. The only time a Christian should argue is when defending the faith against false teachers and others.
When we do this we don’t do it out of pride to benefit ourselves, but we do it out of love to defend the truth and save lives.
We must be careful because sometimes we will get into discussions with others and we might get insulted because of our faith.
We should continue to be loving, follow the examples of Christ, remain calm, and turn the other cheek.
Quotes
- “Arguments drag out because one is too stubborn to forgive and the other is too proud to apologize.”
- “Conflict cannot survive without your participation.” – Wayne Dyer
What does the Bible say?
1. Philippians 2:14 Do everything without complaining and arguing.
2. 2 Timothy 2:14 Keep reminding God’s people of these things. Warn them before God against quarreling about words; it is of no value, and only ruins those who listen.
3. 2 Timothy 2:23-24 Don’t have anything to do with foolish and stupid arguments, because you know they produce quarrels. And the Lord’s servant must not be quarrelsome but must be kind to everyone, able to teach, not resentful.
4. Titus 3:1-2 Remind the believers to submit to the government and its officers. They should be obedient, always ready to do what is good. They must not slander anyone and must avoid quarreling. Instead, they should be gentle and show true humility to everyone.
5. Proverbs 29:22 An angry person stirs up conflict, and a hot-tempered person commits many sins.
6. 2 Timothy 2:16 However, avoid pointless discussions. For people will become more and more ungodly.
7. Titus 3:9 But avoid foolish controversies, arguments about genealogies, quarrels, and fights about the Law. These things are useless and worthless.
Think before you start an argument.
8. Proverbs 15:28 The heart of the godly thinks carefully before speaking; the mouth of the wicked overflows with evil words.
Elders must not be quarrelsome.
9. 1 Timothy 3:2-3 Therefore, an elder must be blameless, the husband of one wife, stable, sensible, respectable, hospitable to strangers, and teachable. He must not drink excessively or be a violent person, but instead be gentle. He must not be argumentative or love money.
We must defend the faith.
10. 1 Peter 3:15 But sanctify the Lord God in your hearts: and be ready always to give an answer to every man that asketh you a reason of the hope that is in you with meekness and fear.
11. 2 Corinthians 10:4-5 The weapons we fight with are not the weapons of the world. On the contrary, they have divine power to demolish strongholds. We demolish arguments and every pretension that sets itself up against the knowledge of God, and we take captive every thought to make it obedient to Christ.
12. 2 Timothy 4:2 Be ready to spread the word whether or not the time is right. Point out errors, warn people, and encourage them. Be very patient when you teach.
Do Not Argue - No Arguments Needed Drivers
Getting involved in the arguments of others.
13. Proverbs 26:17 Interfering in someone else’s argument is as foolish as yanking a dog’s ears.
Advice
14. Proverbs 15:1 A gentle answer turns away wrath, but a harsh word stirs up anger.
15. Proverbs 15:18 A hot-tempered person stirs up conflict, but the one who is patient calms a quarrel.
16. Romans 14:19 So then, let us pursue what makes for peace and for building up one another.
17. Proverbs 19:11 A person with good sense is patient, and it is to his credit that he overlooks an offense.
Arguing with foolish people.
18. Proverbs 18:1-2 Whoever isolates himself seeks his own desire; he breaks out against all sound judgment. A fool takes no pleasure in understanding, but only in expressing his opinion.
19. Proverbs 26:4-5 Do not answer a fool according to his folly, or you yourself will be just like him. Answer a fool according to his folly, or he will be wise in his own eyes.
Do Not Argue - No Arguments Needed Driver Position
Reminders
20. Galatians 5:22-23 But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faith, gentleness, self-control. Against such things there is no law.
21. Ephesians 4:15 Instead, by speaking the truth in love, we will grow up completely and become one with the head, that is, one with the Messiah.
22. Proverbs 13:10 Where there is strife, there is pride, but wisdom is found in those who take advice.
23. 1 Corinthians 3:3 That’s because you are still worldly. As long as there is jealousy and quarreling among you, you are worldly and living by human standards, aren’t you?
Examples
24. Job 13:3 But I desire to speak to the Almighty and to argue my case with God.
25. Mark 9:14 When they returned to the other disciples, they saw a large crowd surrounding them, and some teachers of religious law were arguing with them.
Bonus
Do Not Argue - No Arguments Needed Driver Written
Romans 12:18 Do all that you can to live in peace with everyone.